Patron Dispute

At each level, you will be given a chance to explain your side of the gaming dispute and present witnesses. If the dispute remains unsolved, you may take the dispute to the next higher level. It is our goal to resolve all disputes at the lowest level possible.

At each level, the person responding to your dispute will fill out a detailed report. You will also be asked to fill out a form documenting your concerns and resolution sought.

Level 1 through 3 takes place in the gaming facility. In the event you are still not satisfied with the facility’s Executive Manager’s decision, you may raise your gaming dispute, in writing, to the Ho-Chunk Nation Gaming Commission. The decision of the Commission will be issued within 14 days of the completed investigation. 

                                                           Ho-Chunk Nation

                                                         Gaming Commission

                                                                PO Box 667

                                                     Black River Falls, WI 54615

We hope you never need to use this information, but if you do, our staff is here to help. In all cases, the Ho-Chunk Nation seeks to develop a win-win solution for everyone involved.